Payment, Shipping, Refund & Return Policies

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Cheque/Money Order

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Australia China Art Foundation PO Box 2145 Hawthorn VIC, 3122, Australia

Shipping Policy

Turnaround

All orders are shipped within 7 days.

Carriers

We use the following carriers to deliver our orders:

FedEx
Australia Post

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

Please email info@acaf.org.au to request a refund and we will assign you a tracking #.
Mail your returned item to:
Australia China Art Foundation
PO Box 2145 Hawthorn VIC, 3122 Australia
Include in your package a signed letter stating the reason for your return and the original receipt. Ensure item is wrapped securely to avoid damage.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.